Placing an Order

Return Policy

Place your Order by shopping on-line with our secure shopping cart system and complete the order on-line or print and send the order to us by fax or mail, or you can call in your order. We strive to process and ship your order within two (2) business days upon receiving your order for stock items; however this does not include delivery time. Delivery time is dependent on the shipping method you select.

We accept payment by credit card, check, or money order.
Please note that if using a credit card the charges on your statement will appear from Genesis Worldwide Enterprises.

NOTE: ALL ORDERS SUBJECT TO AVAILABILITY. Be sure to include your phone number and/or email address so that we can contact you if there is a problem with your order.

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BY SECURE SHOPPING CART

Use the "BUY" button to add items to the shopping cart. When you are ready to check out use the "Check Out" button and follow the online instructions.

You will be notified by email that your order has been placed and again when your order has been processed.

The following payment methods are available with the shopping cart:

• Order by Credit Card Online (ship to your card billing address)
• Order by Credit Card Online (separate billing and shipping address)
• Order by Credit Card using Fax
• Order by Check/Money Order through Postal Mail
• Order by Credit Card through Postal Mail

BY MAIL OR FAX

You can print out the Order Form from the shopping cart and fax or mail it to us.

• Make sure the Order Form is filled out completely and correctly including your name and complete shipping address (if different from billing address), and include your telephone number. (Please note, UPS cannot deliver to P.O. Boxes.)

• If ordering by mail, please send the Order Form with payment information (either credit card or signed check/money order) to:

The Key Connection
4600 South Genesis Drive
Cottonwood, AZ 86326

• No personal checks accepted for international orders. International Money Orders must be in U.S. dollars only and drawn on a U.S. bank.

• If ordering by fax, please fax your completed Order Form to 928-340-3400. Be sure to print all credit card billing information clearly so we can process your order more efficiently.

BY TELEPHONE

If ordering by telephone, please have your credit card information ready to give to the operator.

Call during office hours, Monday through Friday, 8:00am to 5:00pm Mountain Standard Time.
Toll Free Order Line: 800-870-1369
Phone: 928-340-3404 (for orders placed from outside of the U.S.A.)
If you have any questions, please call 928-634-3404 or send e-mail to sales@customkeys.com

Return Policy

PLEASE NOTE:  The return policies below are subject to change.

Returns will not be accepted without a Return Merchandise Authorization (RMA) number.

We guarantee your satisfaction of our product within fourteen (14) days of receipt.

If you are not happy with the product, you may return new and uninstalled products in resalable condition for a full credit, excluding shipping and handling charges. Sorry, no cash refunds. You must contact us for an RMA within fourteen (14) days of receipt of the product.

Please contact us by telephone 928-634-8500 or complete the online RMA request form. Your request will be reviewed and a representative will contact you within two (2) business days with an RMA number and the proper return address. The RMA number must be displayed on the address label of the return package.

All returns must be in the original packaging; packaged securely to avoid damage in transit; and shipped via an insurable, trackable shipping method. From Alaska, Hawaii, and Puerto Rico, please send by insured U.S. mail. We are not responsible for items that do not arrive or arrive damaged in transit and for items that arrive without an RMA #.

All RMA’s expire after 30 days and will be refused and returned to sender at his expense.